Product Warranty

We work with the best in the business but from time-to-time things can go awry. For any warranty issues, Qual.Direct will act as an agent for the manufacturers we represent, and we will manage the warranty claim process on behalf of our customers.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to all rights and remedies to which you may be entitled under the Australian Consumer Law and any other relevant legislation, the manufacturers we represent offer their own warranty terms.  

Manufacturer warranties vary depending on the products purchased. Please reach out to our friendly staff on or 1800 171 711 and they will assist you with the correct warranty information. The final decision of the warranty claim sits with the manufacturer. 
Custom fabrics or leather applied to products that has not been applied by the product manufacturer will be subject to warranties provided by the fabric or leather manufacturer and not covered by the product manufacturer. 

Additionally, manufacturer warranties only apply to original purchasers. Where a product has been purchased second hand, Qual.Direct and the manufacturer are no longer liable for claims against product warranties. This does not affect any rights or remedies to which you may be entitled under the Australian Consumer Law.

Please reach out if you have any warranty issues or questions by phoning 1800 171 71 or emailing